Thursday, June 14, 2012

What A Company Needs To Understand About Digital Office Phone Systems

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By Michael V. Funkhouser

Setting up a good office phone system can cost lots of money. Phone lines are often one of the most expensive overheads in a company, and this expense can creep up over time. Each new member of staff needing access to a phone line brings the total bill up a little more, yet this seems like an unavoidable expenditure. Each cable phone line will cost a little more to install and run each month, especially when a company hires new staff. Over time this could grow too expensive to maintain.

Virtual calling is a new feature that has been readily adopted by many businesses. Although most office phone systems bill per line, this is much cheaper than landlines and still only requires one broadband connection. Phone lines do not become temporarily unreachable once a call is in progress on a line, making it suitable for busy call centers or offices. Simultaneous calls can be made and received as the line never gets blocked due to a call. There is even the opportunity to include multiple people in the discussion, which is really helpful for businesses that rely on conference calling.

There was a time when each office would have a designated switchboard to transfer calls, or take messages when no one answered. Skilled receptionists were required to operate these, and even then it was common for mistakes to occur and messages to get lost in transit. A modern office phone system using VoIP does not have these issues as everything is automated and can be completed much more quickly. A software interface allows users of the internet phone to set up their division's call handling preferences easily from anywhere. The need for extra staff to forward a call is no longer necessary as this is all executed through the software.

There is obviously a large amount of money saved through converting to a digital phone arrangement. VoIP services offer cheap packages for office phone systems, ensuring an overall cheaper structure. Each line could save up to half on the usual phone line costs each month. Many of the calling bundles offered by VoIP providers also include low cost or inclusive calls each month.

The benefits stretch even wider than this. With old cable systems, quality could often deteriorate easily, and callers often got a 'bad line'. Storms and external conditions meant that phone lines fell down and compromised service in the area. There was even the risk of vandalism and theft of the copper wires at main external hubs. Virtual calling results in less downtime and better reception during calls, as it uses internet connection which is less liable to damage. This is just a sample of benefits gained by transferring to an internet phone service.

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